Our staff is here to provide a safe and welcoming experience. We look forward to meeting you!

Welcome to Penn!

As part of Penn's enhanced people-centered emphasis, Onboard@Penn provides reliable, efficient, responsive services for new hires and current Penn workers.

Completing all Onboard@Penn tasks will ensure you are compliant with University policy and federal regulations. These task are also required to receive direct deposit.

Onboard Steps

Congratulations in your new role! Be sure to complete these required onboarding tasks.


Walk-in Hours
Individual Walk-In: 9:30am-3:30p

Group Onboarding
We are happy to accommodate your group (5 or more).  Please contact the Penn Employee Solution Center to schedule your group appointment.

Schedule Ahead
You are welcome to schedule your individual appointment in advance.  Please refer to "Make Your Onboard@Penn Appointment"

*Walk-ins are subject to wait as appointments take priority*

Monday: 9:00 am-5:00 pm
Tuesday: 9:00 am-5:00 pm
Wednesday: 9:00 am-5:00 pm
Thursday: 9:00 am-5:00 pm
Friday: 9:00 am-5:00 pm
Saturday: CLOSED
Sunday: CLOSED

Contact Us

3601 Walnut Street, 2nd Floor
Philadelphia, PA 19104-3433

Onboarding Process

  1. Your PennKey

    You will receive an email from pennkey@isc.upenn.edu. This email will provide:
    • Instructions on creating your PennKey username and password,
    • information about your existing PennKey username and password.

      Note:  It can take up to 24 hours after establishing or resetting your PennKey username and password to have it available to use with Workday.

  2. Workday Onboarding Tasks

    You will receive an email from Workday@Penn which will prompt you to complete your Workday inbox onboarding tasks.

    • Using your PennKey username and password, log into Workday
    • Complete the Workday inbox onboarding tasks listed below.  These tasks should be completed prior to your first day of work:
      • Complete Section 1 Form I-9 work authorization*
      • Demographic and Contact Data
      • Disability Self-Identification
      • Home Contact Change
      • Payment Election Enrollment Event
      • Personal Information Change
      • Preferred Name Change
      • Review Document - Participation Agreement
      • Review Document - Payroll Payment Acknowledgement
      • Veteran Status Identification
  3. *Complete Section 2 of Form 1-9 in person at Onboard@Penn

    Once the Workday Inbox onboarding tasks are complete, you need to complete Section 2 of the Form I-9 Work Authorization in person at Onboard@Penn, located at 3601 Walnut Street-2nd floor of the Penn Bookstore, no later than 3 days after your hire date. Click here to make an appointment.

    To complete Section 2 of Form I-9, you will need to present ORIGINAL AND UNEXPIRED identity and employment authorization documents. The list can be found on the USCIS Form I-9 Acceptable Documents page.


  1. Complete W-4 and Additional Workday Tasks

    Once Section Two of your I-9 Work Authorization is complete at Onboard@Penn, please log back into Workday to complete the additional Workday inbox onboarding tasks, e.g. your W-4.

You will be able to receive your PennCard once after your first day of employment and once the onboarding task above are complete.

Employees Working Outside Pennsylvania, New Jersey and Delaware

Employees working outside of PA, NJ, and DE may complete Form I-9 Part 2 using the CUPA Consortium for Reciprocal I-9.

Use these remote I-9 processing instructions for the hiring department, worker, and authorized agent. To identify an authorized agent near you, please contact the Penn Employee Solution Center.

Transitioning From Remote Work to On Campus

If you completed Form I-9 electronically between March 16, 2020, and June 30, 2021 you are required to complete the physical inspection of your documents. To complete the physical inspection, please make an appointment.

If you are a remote worker outside of the Philadelphia and surrounding areas, please follow the instructions on the reciprocal process.

COVID-19 Temporary Flexibilities Have Ended

The Department of Homeland Security (DHS) stipulates that any employee who completed their I-9 work authorization under DHS temporary flexibilities guidance must fulfill the in-person requirement that was previously suspended.

The deadline for in-person I-9 completion is August 30, 2023.

If you are on or near campus, you can schedule your appointment to complete I-9 processing in-person at Onboard@Penn.

If you are remote worker or off-campus, please contact the Penn Employee Solution Center to complete I-9 processing with a reciprocal site.

Your Questions Answered

Frequently Asked Questions for Onboarding